Nomadic Career Services Forum Job Postings Information Technology IT Operations Support Specialist British Petroleum

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    Link To Job Posting: https://jobs.bp.com/job/spain/it-operations-support-specialist/198/13156121

    Job ID 104634BR
    Job category IT&S Group
    Segment Downstream
    Relocation availableNo
    City Flexible
    Country Flexible
    Travel required No

    Job profile summary:

    Responsible for supporting IT service delivery through providing technical support to resolve incidents and investigate problems, ensuring the timely delivery of services in line with agreed service levels and using basic technical capabilities to support fault resolution. Specialization: IT Operations Support.

    Key Responsibilities

    Provides first, second or third line technical support to resolve incidents and investigate problems within BP’s Retail Sites (Petrol Stations)
    Performs maintenance and housekeeping activities required to deliver services in line with agreed service levels, ensuring services are available when required by the business.
    Be the business matter expert on all IT components of the retail sites.
    To collaborate with other support partners, both internally and externally, to ensure “best in class” support is achieved to our key stakeholders
    Work closely with the Spanish business to capture, review and provide a single point of reference for IT requirements within our retail sites
    Performs other ad hoc tasks, such as assisting with change, configuration and access management, as well as moves, adds and changes.
    Works closely with applications support when required in support of fault resolution, applying basic technical expertise in service delivery
    Complies with BP’s Code of Conduct and models BP’s
    Provide consultation/guidance on operational impact of proposed projects, enhancements, and change resulting from business demand
    Identification, management, and mitigation of operational risk to services
    Provide guidance on operational impact of proposed projects and change resulting from technical/service changes from the central IT&S teams
    Essential Education
    ITIL Foundations Certificate (at least v3.0)
    Experience of working within an IT retail environment
    Spanish and English languages
    Essential Experience
    Working within an ITIL Framework ie, Incident Management, Problem Management etc
    Desirable Criteria
    Knowledge of working in an Oil & Energy sector
    Job Advert:
    We are a global energy business involved in every aspect of the energy system. We have 75,000 employees in 80 countries, working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world’s ambition of a low carbon future. Join us, and be part of what we can accomplish together.

    About BP:
    We are a global energy business involved in every aspect of the energy system. We have 75,000 employees in 80 countries, working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world’s ambition of a low carbon future. Join us, and be part of what we can accomplish together.

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