September 4, 2019 at 9:14 am #1312Devon – Nomadic Career ServicesKeymaster
People Services Coordinator-CUS22745
The People Service Coordinator (PSC) is responsible for increasing and maintaining employee morale within their sites (virtual or brick-and-mortar). The People Service Coordinator (PSC) will work in tandem with the site leadership team to ensure site objectives are being met while providing a respected and fun place to work.
Manage site reward and recognition programs
Organize all company sponsored special events (Employee recognition programs, employee appreciation etc.)
Will serve on multiple committees to provide input/ideas regarding employee morale
Attend new hire orientations/new team member welcome – establish a sense of excitement during onboarding
Create/lead site wide activities that promote fun, unity, performance (ex. Customer service week, weekly/monthly recognition events etc.)
Manage multiple/overlapping projects at any given time
Interact frequently with members of the site/public, provide information and represent Asurion as appropriate
Assist Director and Operations Team with coordinating multi-site and remote engagement activities, including on-site meeting coordination when applicable
Other duties as assigned.
The following are required to enable job holders to perform the essential functions of the job.
Skills/knowledge: Proven skills in managing multiple special events and meeting expected deadlines. Comfort and strong ability to multi task. Excellent oral/written communication skills. Strong analytical skills. Bilingual preferred (English/Spanish or English/French). Strong interpersonal and listening skills. Organized with high attention to detail. Proficient in MS Office suite with above average skills with PowerPoint and/or other design software. Highly creative.
Experience/education: High school diploma or equivalent. Preferred 2-year experiences in a customer service position (preferred call center experience) and/or managing people experience.
Physical demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may spend 4-8 per day sitting and working at a computer. The ability to adjust focus, use hands to grasp, finger, handle, reach or feel and sit for prolonged periods are needed for this position. Ability to receive detailed information through oral/written communication utilizing a headset. The employee is regularly required to talk the majority of the time. In a Brick and Mortar site the employee may be required to go off-site for pick up/delivery of items utilizing their own vehicle. During peak activities the individual may be required to stand for long periods of time.
Work environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Brick/Mortar locations – Regularly requires working indoors in environmentally controlled conditions. Regularly requires working with other in a close proximity and sharing workspaces. Requires the understanding that the noise level in the Call Center is that of an office environment and will rise significantly during peak hours.
Work at Home locations – Required that employees work in a distraction-free workplace and is ergonomically set to meet the company’s standards.
Schedules – Flexible to work all shifts as required (evenings, weekends, and holidays).
Job:Call Center Operations – WAH
Primary LocationUS-Work at Home US
Organization Customer Solutions Tech
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