Nomadic Career Services Forum Job Postings Sales and Customer Services Senior Customer Support Representative

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    Link To Job Posting: https://www.indeed.com/viewjob?jk=182755c4420c4232

    Summary of Position:
    The Sr. Customer Support Representative works in a customer service oriented environment and responsibilities include configuration, connectivity, patching and troubleshooting end user software and peripherals. This position works closely with all the following technologies: Anesthesia Touch, Pharmacy Touch, Touch Connect, and any other software developed as part of Plexus Technology Group.
    Job Duties:
    Track, route and monitor open tickets to ensure that issues are assigned correctly and worked on in a timely manner
    Work within a team environment and escalate unresolved issues to appropriate functional areas
    Communicate with end users, keeping them informed of support progress and notifying them when their issue has been resolved
    Collaborate with operational teams to support software and patch deployment, documentation, and monitoring
    Support and troubleshoot Anesthesia Touch, Pharmacy Touch, Touch Connect, and any other software as part of Plexus Technology Group.
    Work with various types of end users; physicians, IT staff and vendors
    Participate in after-hours support call rotation; support after-hours emergencies
    Occasional travel to client locations
    Perform other job related duties or special projects as assigned.
    Qualifications:
    Bachelors Degree preferred
    1-2 years Healthcare experience required
    1-2 years information technology and systems knowledge required
    Excellent oral and written communication skills
    Team player willing to assist where ever necessary
    Detail oriented
    Disciplined to follow support through to completion
    Ability to handle confidential information
    Accountability- manage assignments with limited supervision
    MiraMed Global Services, Inc. and Affiliates – Today – save job – report job – original job
    If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer’s application process.

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