Summary of Position:
The Sr. Customer Support Representative works in a customer service oriented environment and responsibilities include configuration, connectivity, patching and troubleshooting end user software and peripherals. This position works closely with all the following technologies: Anesthesia Touch, Pharmacy Touch, Touch Connect, and any other software developed as part of Plexus Technology Group.
Track, route and monitor open tickets to ensure that issues are assigned correctly and worked on in a timely manner
Work within a team environment and escalate unresolved issues to appropriate functional areas
Communicate with end users, keeping them informed of support progress and notifying them when their issue has been resolved
Collaborate with operational teams to support software and patch deployment, documentation, and monitoring
Support and troubleshoot Anesthesia Touch, Pharmacy Touch, Touch Connect, and any other software as part of Plexus Technology Group.
Work with various types of end users; physicians, IT staff and vendors
Participate in after-hours support call rotation; support after-hours emergencies
Occasional travel to client locations
Perform other job related duties or special projects as assigned.
Bachelors Degree preferred
1-2 years Healthcare experience required
1-2 years information technology and systems knowledge required
Excellent oral and written communication skills
Team player willing to assist where ever necessary
Disciplined to follow support through to completion
Ability to handle confidential information
Accountability- manage assignments with limited supervision
MiraMed Global Services, Inc. and Affiliates – Today – save job – report job – original job
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